Shipping policy

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

During high-volume periods (such as holidays or product launches), processing times may take slightly longer — but we’ll always do our best to get your order out as quickly as possible.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (U.S.): 2–4 business days
International Shipping: 7–21 business days (depending on destination)

Once shipped, you’ll receive a tracking number via email or SMS so you can follow your order’s journey.

Free Shipping

We offer free U.S. shipping on all orders over $50 before tax and discounts.

Lost, Stolen, or Damaged Packages

The Clearly Impossible Puzzle is not responsible for packages lost, stolen, or damaged in transit. However, we’ll do everything we can to help you locate your order or file a claim with the carrier.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item’s condition so we can assist you.

International Shipping

We currently ship to most countries worldwide. Please note that customs fees, duties, or import taxes may apply and are the responsibility of the customer.

Order Changes or Cancellations

Once your order has been placed, we start processing it right away. If you need to make a change or cancel your order, please contact us within 24 hours at support@theclearlyimpossiblepuzzle.com — we’ll do our best to accommodate your request.

Contact Us

If you have any questions about your order or shipping, reach out to us at: contactus@clearlyimpossiblepuzzle.com